Payment Policy

Effective Date: February 7, 2025

At ViralHeatPrime.com, we aim to provide a seamless and secure shopping experience. This Payment Policy outlines the accepted payment methods, processing times, and terms related to payments on our website. By making a purchase on our site, you agree to the terms of this policy.

1. Accepted Payment Methods

We accept the following forms of payment for purchases made on ViralHeatPrime.com:

    • Credit and Debit Cards:

      • Visa
      • MasterCard
      • American Express
      • Discover

    • PayPal:
      Secure payments through PayPal are available for your convenience.

    • Other Payment Options:
      We may also accept other payment options such as Apple Pay, Google Pay, and any other method made available on our website at checkout.

2. Payment Security

We take the security of your personal and payment information very seriously. All payments made on ViralHeatPrime.com are processed through secure, encrypted payment gateways. We adhere to industry best practices for data security, including SSL encryption, to ensure your payment details are safe from unauthorized access.

    • PCI DSS Compliance:
      We comply with the Payment Card Industry Data Security Standard (PCI DSS) to protect your payment information. Your payment information is handled by trusted third-party payment processors and is not stored on our website.

3. Payment Authorization and Processing

    • Order Authorization:
      When you place an order on ViralHeatPrime.com, your payment is authorized and verified. If your payment method is approved, the transaction will proceed to completion. You will receive an email confirmation of your order once the payment has been processed successfully.

    • Order Processing:
      Payment for all orders is processed immediately after you complete the checkout process. Orders will be shipped once payment is successfully authorized, typically within 1-2 business days.

    • Insufficient Funds or Declined Payments:
      If your payment is declined due to insufficient funds, expired credit card, or any other reason, we will notify you of the issue. You will need to resolve the payment issue to complete the transaction. If payment cannot be processed, your order will be canceled.

4. Currency and Pricing

    • Currency:
      All prices displayed on ViralHeatPrime.com are in U.S. dollars (USD) unless otherwise stated. The currency for all transactions is in USD.

    • Taxes:
      Sales tax will be applied to orders shipped within states where sales tax is required by law. The applicable tax rate will be calculated at checkout and added to the total order amount. For international customers, customs duties and taxes may apply, and these are the responsibility of the customer.

    • Pricing Errors:
      While we strive for accuracy, pricing errors can occur. If an error is found in the price of a product you ordered, we will contact you as soon as possible to inform you of the discrepancy. You will have the option to accept the correct price, modify your order, or cancel the order and receive a full refund.

5. Payment Confirmation

Once your payment has been successfully processed, you will receive a payment confirmation email. This email will include the following details:

    • Order number
    • Items purchased
    • Total order amount (including taxes, shipping, and any discounts applied)
    • Billing and shipping information

If you do not receive a payment confirmation email within a few minutes of completing your purchase, please check your spam or junk folder. If you still cannot find the confirmation, please contact us at info@viralheatprime.com.

6. Refunds and Adjustments

Refunds will be issued to the same payment method used during the original purchase. For more information on refunds, please refer to our Refund and Returns Policy.

    • Processing Time for Refunds:
      Once we have received and processed your return, it typically takes 5-7 business days for the refund to appear on your account. Please note that depending on your payment provider, it may take additional time for the refund to be reflected in your bank or credit card account.

    • Cancellations:
      If you need to cancel your order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled. For more information on returns, please refer to our Refund and Returns Policy.

7. Payment Disputes and Chargebacks

If you dispute any charge made to your account, you are encouraged to contact our customer service team immediately at info@viralheatprime.com. We will work with you to resolve the issue promptly.

If a chargeback is filed with your bank or credit card company, we will investigate the dispute, and if necessary, provide evidence to the financial institution regarding your order. Chargebacks may result in the suspension of your ability to purchase from ViralHeatPrime.com in the future.

8. International Orders and Currency Conversion

    • International Payments:
      If you are purchasing from outside the United States, we accept payments from most countries. However, please be aware that additional fees, including customs duties, taxes, and other charges, may apply based on your shipping destination. These charges are the responsibility of the buyer.

    • Currency Conversion Fees:
      If your bank or payment provider processes the payment in a currency other than U.S. dollars, your bank may apply a currency conversion fee. This fee is not controlled by ViralHeatPrime.com and is charged by your financial institution.

9. Changes to Payment Policy

We reserve the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We recommend that you review this policy periodically to stay informed about our payment practices.

10. Contact Us

If you have any questions regarding our Payment Policy, need assistance with your order, or need help processing your payment, please contact us:

    • Email: info@viralheatprime.com
    • Phone: 615-889-0257
    • Address:
      ViralHeatPrime
      690 Buffalo Creek Road
      Nashville, Tennessee, United States

Thank you for shopping with ViralHeatPrime.com! We are committed to providing you with a secure and convenient online shopping experience.