Refund and Returns Policy

Effective Date: February 7, 2025

At ViralHeatPrime.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a clear and easy-to-understand return and refund process. Please read the following terms and conditions carefully to ensure that you understand our policies regarding returns, exchanges, and refunds.

1. Return and Exchange Eligibility

We accept returns and exchanges for most products within 30 days from the date of purchase. To be eligible for a return or exchange, the product must meet the following conditions:

  • The product is unused, undamaged, and in its original packaging.
  • The product is not a custom order or personalized item (these are not eligible for returns unless defective).
  • The product was purchased directly from ViralHeatPrime.com.

Please note that some products may be subject to specific return restrictions. If an item is not eligible for return, we will indicate it on the product page.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Customer Support:
    Reach out to our customer service team by email at info@viralheatprime.com or call 615-889-0257. Include your order number, product details, and reason for the return or exchange.

  2. Return Authorization:
    Once your return is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product. Returns sent without an RMA number may be delayed or rejected.

  3. Prepare the Product for Return:
    Pack the product securely in its original packaging with all accessories, manuals, and parts included. Please ensure that the item is in unused, resalable condition.

  4. Return Shipping:
    You are responsible for the return shipping cost unless the item is defective or was sent incorrectly. For your protection, we recommend using a trackable shipping service or purchasing shipping insurance. ViralHeatPrime is not responsible for lost or damaged returns during shipping.

3. Refunds

Once we receive your returned item, it will be inspected to ensure it meets the eligibility criteria. If your return is approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used at checkout.

  • Refunds for Returns:
    If your return is accepted, we will refund the full purchase price, excluding any shipping fees (unless the product is defective or we made an error with your order).

  • Refund Method:
    Refunds will be issued to the original payment method. Please note that depending on your bank or credit card company, it may take a few additional days for the funds to appear in your account.

4. Non-Refundable Items

Some items are non-refundable and cannot be returned or exchanged. These include:

  • Sale items or products marked as “final sale.”
  • Gift cards.
  • Custom or personalized items.
  • Opened or used products that no longer meet return eligibility.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately upon receiving your order. We will arrange for a replacement or full refund for the defective product, including any shipping fees.

To report a damaged or defective item, please follow these steps:

  1. Contact us within 7 days of receiving the product.
  2. Provide detailed information about the damage or defect.
  3. Include photos of the damaged or defective product.

Once confirmed, we will provide you with a pre-paid shipping label to return the defective item at no cost to you.

6. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange a product for a different model, size, or color, please follow our standard return process and place a new order for the desired item.

7. Shipping Costs for Returns

  • Return Shipping Fees:
    Unless the item is defective, damaged, or incorrectly shipped, the customer is responsible for the return shipping fees. Original shipping costs are non-refundable.

  • Free Returns:
    If you are returning a defective or incorrect item, we will cover the return shipping costs. We will provide a pre-paid shipping label for your convenience.

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeframe, please check your bank or credit card statement. If the refund has not been posted yet, contact your bank or payment provider. It may take some time before the refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at info@viralheatprime.com.

9. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

10. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with your return, please contact us:

  • Email: info@viralheatprime.com
  • Phone: 615-889-0257
  • Address:
    ViralHeatPrime
    690 Buffalo Creek Road
    Nashville, Tennessee, United States

Thank you for choosing ViralHeatPrime.com! We are committed to providing excellent customer service and ensuring that your shopping experience is as smooth as possible.