Sales Policy

Effective Date: February 7, 2025

At ViralHeatPrime.com, we strive to offer you the best shopping experience with clear and transparent sales practices. This Sales Policy outlines the terms and conditions that govern the purchase of products from our website. By placing an order on our site, you agree to the following terms:

1. Product Availability

  • In-Stock Items:
    All products listed on ViralHeatPrime.com are subject to availability. While we make every effort to ensure that the products shown on our website are in stock, we cannot guarantee that every item will be available at the time of your order. If an item you ordered is out of stock, we will notify you promptly and offer an alternative solution, including an option to cancel or modify your order.

  • Backordered Items:
    Occasionally, certain products may be temporarily out of stock but available for backorder. If an item is backordered, we will provide you with an estimated restock date. You will have the option to cancel your order if you prefer not to wait for the product to be restocked.

2. Pricing

  • Pricing Accuracy:
    We make every effort to ensure that the prices listed on our website are accurate and up-to-date. However, prices are subject to change without notice due to factors such as changes in market conditions or supplier pricing. If there is a pricing error on your order, we will notify you as soon as possible and either adjust the price or offer you a full refund.

  • Currency:
    All prices on ViralHeatPrime.com are listed in U.S. dollars (USD) unless otherwise stated. If you are purchasing from outside the United States, additional charges such as taxes, duties, or customs fees may apply, which are the responsibility of the buyer.

  • Discounts & Promotions:
    Discounts, coupon codes, and promotions may be applied to eligible items at checkout. Promotional offers are subject to specific terms, and some may have expiration dates or limited availability. Not all products may be eligible for discounts or promotions.

3. Payment Methods

We accept a variety of secure payment methods to make your shopping experience as convenient as possible, including:

  • Credit & Debit Cards:
    Visa, MasterCard, American Express, Discover, and other major credit and debit cards.

  • PayPal:
    You can also use PayPal for quick and secure payments.

  • Other Payment Methods:
    We may offer additional payment options, such as Apple Pay or Google Pay, depending on the region and availability.

Payment for orders is processed at the time of purchase. You will be charged the total amount for your order, including taxes and shipping costs (if applicable).

4. Order Processing

  • Order Confirmation:
    Once your order is placed, you will receive an email confirmation with the details of your order, including the products purchased, the shipping address, and the total amount charged.

  • Order Review and Shipping:
    Orders are typically processed within 1-2 business days of receiving the payment. You will be notified if there is any delay in processing. After your order is shipped, you will receive an email with tracking information so you can monitor the delivery status.

  • Order Modifications:
    Once an order has been processed and shipped, we are unable to make changes to it. If you need to modify your order, we recommend contacting customer support as soon as possible before the order is shipped. For cancellations, please see our Refund and Returns Policy for further instructions.

5. Shipping & Delivery

  • Shipping Methods:
    We offer various shipping methods based on your location, including standard, expedited, and express shipping. Shipping rates are calculated at checkout based on your delivery address and the weight of the order.

  • International Shipping:
    We currently offer international shipping to select countries. Please note that customs duties, taxes, and other import fees may apply when shipping to international destinations, and these are the responsibility of the buyer.

  • Delivery Times:
    Shipping times vary depending on your location and the shipping method selected. Domestic orders generally take 5-7 business days to arrive, while international orders may take longer due to customs processing.

  • Shipping Costs:
    Shipping fees are calculated based on the delivery address and the size of the order. We offer free standard shipping for orders over a certain amount (check our website for promotions). For orders that do not qualify for free shipping, the cost will be displayed at checkout.

6. Sales Tax

Sales tax is applicable to orders shipping to certain states within the United States, based on the state’s tax laws. The applicable sales tax will be added to your order at checkout, based on the shipping address provided.

For international orders, customs duties, taxes, and other charges may apply and are the responsibility of the customer. Please check with your local customs office to determine the charges that may apply.

7. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed information about how to return or exchange products, as well as our return eligibility, timelines, and the process to follow. Returns or exchanges are accepted within 30 days of the purchase date for most items, provided the product is unused, undamaged, and in its original packaging.

8. Cancellations

  • Order Cancellation:
    You may cancel your order only before it has been processed for shipping. If you wish to cancel your order, please contact us immediately at info@viralheatprime.com or call 615-889-0257. Once your order has been shipped, we are unable to cancel it, but you can return the product following our Refund and Returns Policy.

9. Limitations of Liability

While we strive to ensure the accuracy of all information on ViralHeatPrime.com, we are not liable for errors, omissions, or inaccuracies in product descriptions, prices, or availability. In the event that a product is incorrectly priced or out of stock, we reserve the right to cancel or modify your order. Our liability is limited to the purchase price of the products you ordered.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions about our Sales Policy, need assistance with your order, or want more information, feel free to contact us:

  • Email: info@viralheatprime.com
  • Phone: 615-889-0257
  • Address:
    ViralHeatPrime
    690 Buffalo Creek Road
    Nashville, Tennessee, United States

Thank you for choosing ViralHeatPrime.com! We are committed to providing you with top-quality products and excellent customer service to make your shopping experience seamless and enjoyable.