Shipping Policy

Effective Date: February 7, 2025

At ViralHeatPrime.com, we strive to provide fast, reliable, and affordable shipping for all our customers. This Shipping Policy outlines our procedures and terms related to shipping, including delivery times, costs, and options. By placing an order on our website, you agree to the terms and conditions of this policy.

1. Shipping Methods

We offer a variety of shipping methods based on your location and preferences. At checkout, you will have the option to select the shipping method that best suits your needs.

    • Standard Shipping:
      Typically delivers within 5-7 business days (domestic orders).

    • Expedited Shipping:
      Typically delivers within 2-3 business days (domestic orders).

    • Express Shipping:
      Typically delivers within 1-2 business days (domestic orders).

    • International Shipping:
      We also offer international shipping to select countries. Delivery times vary depending on your location, but international orders usually arrive within 7-21 business days.

Shipping times may vary based on factors such as order processing, customs delays, and carrier logistics.

2. Shipping Costs

Shipping costs are calculated at checkout based on the delivery address, shipping method, and the size and weight of your order. Here is a general breakdown of our shipping fee structure:

    • Domestic Orders:

      • Standard Shipping: Free for orders over $50; otherwise, shipping fees start at $5.99.
      • Expedited Shipping: Fees typically start at $12.99.
      • Express Shipping: Fees typically start at $19.99.

    • International Orders:
      Shipping fees for international orders vary by location. The shipping cost will be calculated at checkout. Please note that international customers are responsible for paying any customs duties, taxes, or import fees that may be charged by your country’s customs office.

3. Order Processing

    • Order Confirmation:
      After placing an order, you will receive an email confirmation with the details of your purchase, including the shipping method selected, delivery address, and estimated shipping date.

    • Processing Time:
      We process most orders within 1-2 business days. Orders placed after 3:00 PM or on weekends and holidays will be processed the following business day.

    • Shipping Delays:
      While we strive to ship your order on time, delays can occasionally occur due to factors such as high order volume, carrier issues, or adverse weather conditions. If we experience a delay with your order, we will notify you via email as soon as possible.

4. Shipping Restrictions

    • Shipping Locations:
      We currently ship to the United States, Canada, and select international locations. If your country is not listed at checkout, please contact us to inquire about international shipping options.

    • P.O. Boxes:
      We do not ship to P.O. Box addresses. Please provide a physical address to ensure prompt delivery.

    • Military Addresses (APO/FPO/DPO):
      We offer shipping to military addresses, but please note that delivery times may vary depending on the location and military postal system.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor the status of your shipment. Please allow up to 24 hours for tracking information to appear in the carrier’s system.

If you have any issues with tracking or if your package is delayed, please contact us, and we will assist you in resolving the issue.

6. Lost or Damaged Shipments

    • Lost Packages:
      If you have not received your order within the expected delivery time frame, please check the tracking information provided. If the tracking shows that the package was delivered, but you have not received it, please contact the carrier directly to file a claim. If the carrier is unable to resolve the issue, please reach out to us, and we will assist you in filing a claim.

    • Damaged Items:
      If you receive a damaged product, please contact us immediately within 48 hours of receiving the item. We will work with you to resolve the issue by providing a return label for a replacement or refund, depending on your preference. Please take photos of the damaged item and packaging, as these may be required for processing your claim.

7. International Shipping and Customs

    • Customs Duties & Taxes:
      For international orders, customs duties, taxes, and any additional fees associated with importation are the responsibility of the customer. These fees are determined by your country’s customs office and are not included in the product price or shipping fee at checkout.

    • Customs Delays:
      Customs processing times may vary by country, and sometimes packages can be delayed by customs officials. We have no control over these delays, but we will assist in tracking your order and providing any necessary documentation for customs clearance.

8. Shipping Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any changes.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, or if you need assistance with your order, please feel free to contact us:

    • Email: info@viralheatprime.com
    • Phone: 615-889-0257
    • Address:
      ViralHeatPrime
      690 Buffalo Creek Road
      Nashville, Tennessee, United States

Thank you for choosing ViralHeatPrime.com! We are committed to providing you with a smooth, efficient, and reliable shopping experience.